Terms And Conditions
We (Urban Bride) must receive 50% payment of the whole of the price, for the goods that you order before your bespoke order can be accepted or 100% of an in stock/online order, Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. All orders are subject to acceptance by us; our acceptance of your order brings into existence a legally binding contract between us.
Our headpieces are made with anti-tarnish silver and gold plated wire on silver and gold plated headbands. Our flowers are individually hand stitched in a variety of silk/lace fabrics. Our jewellery is made with sterling silver and vintage components.
While all pieces are durable and made to a high standard, we advise that you handle them carefully. It is recommended that you pick your headpiece up by the base and avoid handling the beading and petals. Hairspray should not be used once your headpiece is in place as this may dull the crystals and tarnish the band.
Measurements given are approximate but shall be as accurate as we can reasonably make them. Stacey Powell Urban Bride can not accept responsibility for any variations in the appearance of colour of our products due to the computer equipment or software used by our customers. If you would like to view our materials prior to making your purchase then please book an appointment
We recommend that our products are stored in the Urban Bride presentation box supplied with each piece to give protection from damage and sunlight. We use acid free tissue paper in all of our boxes to prolong the life of our pieces. Urban Bride can not be held responsible for metal tarnishing over time.
Urban Bride does not accept responsibility for any damage arising from the use of our products. Our products contain small parts and are not suitable for young children.
We want you to be completely happy with your purchase from Urban Bride a full Refunds will be given for items purchased through our website,If the item is a one-off design in conjunction with an appointment a £25 charge will be deducted for time which can be off setted against another piece,there cannot be a refund on bespoke orders due to the nature of the design, but as a good will gesture will work with you to resolve any problems,Refunds will not be given if the item has been worn or swing tags have been removed.
Returning your goods
Our delicate products are carefully packaged to ensure that no damage will occur during transit. Should you decide to return your item to Urban bride please ensure that it is packaged in the same way as it was sent out to you to avoid damage. We are unable to offer refunds on items that are returned to us in poor condition.
When returning your goods we advise that you use Royal Mail Special Delivery as this service is tracked and insured. Urban bride can not be held responsible for lost or damaged packages. We recommend that you retain your proof of postage. All postage cost’s will be covered by the customer.
Delivery within the UK is £8.95 special delivery which is fully insured. We welcome our overseas customers, please email for payment and shipping details.