All are items are one off's so designs can be edited to each individuals needs. I also offer a bespoke service where the we work together to create something designed just for you. We will not start working on your chosen design until you place your order with us. All payments are via pay pal ,on bespoke pieces I will send you a invoice,Our current lead time is approximately a month although most items will be dispatched before then. How ever, all items Items in my shop are in stock and will be dispatched within 3 working days. For urgent items please email me before placing your order to ensure we can meet your time scale.

At urban bride we understand that it is difficult to envisage what your hair accessory will look like when you are purchasing from an online boutique. Therefore, in the unlikely event that you are not entirely satisfied with your goods or they do not suit your purposes under the Distance Selling Regulations please notify us within 7 days of you receiving your order and we will be happy to offer you an exchange or redesign .Our exchange policy is extended to all items that are "made to order" but not bespoke* hand crafted items and items tailored to your individual needs . We would also ask that you take every care to ensure that you choose the correct colours and materials before placing your order. Also if you require measurements of tiaras please email us before placing your order. If you are unsure please order crystal samples,refer to our FAQ's or email us whereupon I will be more than happy to help.

*Bespoke items are items that are made to your specification or colour.

All returned goods must be sent recorded delivery signed for in the original packaging

postage will be met by you. The goods must be in the original condition together with their original packing

If you would like any more info please email me on

stacey@urbanbride.co.uk

Stacey Powell the designer for Urban Bride